FAQ's
Delivery areas, payment methods, order verification, and our returns policy — answered here before you have to ask.
1. Where do you deliver?
Standard coverage is Nairobi and its surrounding areas, including Kilimani, Westlands, Kiambu, Thika, South B and Kikuyu. We also run countrywide deliveries on request — including Mombasa, Kisumu, Nakuru and Garissa. Just mention your destination when you submit your quote.
2. How long does a quote take?
Most quotes are turned around the same day.
3. Is there a minimum order size?
There's no strict minimum — every request is quoted individually based on what you need.
4. How do I pay?
We accept M-PESA via PayBill. PayBill number 542542, Account Number 482025, Account Name SKEVER SUPPLIES. Vetted institutional customers can also apply for LPO or credit account terms.
5. Can I pay on credit or use an LPO?
Yes, for vetted institutional customers. Get in touch to discuss eligibility and terms.
6. What if an item I need isn't in your usual range?
Ask anyway. Sourcing is part of what we do — if we can get it, we'll quote it.
7. Do I need to check my order when it arrives?
Yes. All goods should be verified at the point of delivery. Any discrepancy — wrong item, wrong quantity, or damage — must be logged with us immediately.
8. Can I return food items?
No. Food items, once sold, are non-refundable.
9. Can I return non-food items?
Non-food items may be eligible for return if unopened, undamaged, and reported promptly.
10. Do you work with new businesses, or only established ones?
Any hospitality or business buyer with recurring supply needs — LPO/credit terms are reserved for vetted institutional customers, but standard quote-and-pay orders are open to everyone.